Contact

Questions about a fixture, an order, a return, or whether something suits your wall. We answer all of it.

How to reach us

We reply to every message within one business day. Messages that arrive over a weekend or a public holiday are answered the next working day.

What to include

You will get a faster and more useful answer if you tell us:

  • Your order number, if your question is about an existing order
  • The name of the fixture, if your question is about a specific product
  • For a damage or fault report, a photograph of the item and of the packaging it arrived in
  • For a "will this work?" question, roughly where it is going and whether that spot is exposed or sheltered

Before you order

If you are unsure whether a fitting suits your wall, your weather or your wiring, ask first. Outdoor lighting is easy to get wrong on paper and awkward to return once it has been drilled to a wall. We would rather spend ten minutes on the question.

Send us a message