Track Your Order
Finding your tracking number
When your order is dispatched we email you a shipping confirmation containing a tracking number and a link straight to the carrier. That email goes to the address you used at checkout.
If you cannot find it, check your spam or promotions folder first. Shipping confirmations are the single most commonly filtered email we send.
Tracking your parcel
- Open the shipping confirmation email.
- Click the tracking link in it, which takes you to the carrier handling your parcel.
- If you have an account with us, you can also see your orders and tracking under Your Account.
If tracking shows nothing yet
A tracking number usually takes a short while to activate after it is issued, because the carrier has to scan the parcel into its network first. If your number returns no result immediately after you receive it, wait a day and try again before contacting us.
Orders with more than one item
Items in the same order may ship separately and arrive on different days, each with its own tracking number. If you have received part of an order and are waiting on the rest, that is normal and the remaining tracking will follow.
If your parcel seems stuck or lost
Delivery time varies by product, and the estimated window for the item you ordered is shown on its product page under Shipping and Returns. If you are past that window and tracking has not moved, get in touch with your order number and your tracking number.
We will chase it with the carrier and tell you what we find. If a parcel is genuinely lost or stuck, we will refund you in full or send a replacement, whichever you prefer.
Email supportbrightwell@gmail.com. More on our Contact Us page.