Shipping Policy

Shipping cost

Shipping is free on every order. The price you see on the product page is the price you pay.

Customs duties and import taxes are included, so there is nothing further to pay on delivery.

How long delivery takes

Delivery time varies from product to product. Each fixture ships direct from the workshop that makes it, so the journey is not the same length for every item.

The estimated window for the item you are buying is shown on its own product page, under Shipping and Returns. Most of our range arrives within two to three weeks. A handful of pieces take up to thirty days, and where that is the case the product page says so before you order rather than after.

These are estimates from the workshop, not guarantees. Customs, carrier backlogs and weather can add time, and we have no control over any of them. If a delivery window matters to you, check the estimate on the product page before you order rather than assuming.

If your order is running late

If your order has passed the estimate shown on its product page and tracking has not moved, contact us with your order number. We will chase the carrier and tell you honestly what we find. If a parcel is genuinely lost or stuck, we will refund you in full or send a replacement, whichever you prefer.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. See Track Your Order for how to use it.

Split shipments

Orders containing more than one item may ship separately and arrive on different days, each with its own tracking number. You are not charged extra for this. Where items have different delivery estimates, each parcel follows its own.

Incorrect addresses

Please check your delivery address carefully at checkout. If an order is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery.

Damaged or missing parcels

If your parcel arrives damaged, photograph the item and the packaging before disposing of anything and contact us. If tracking has not updated for an extended period, contact us with your order number and we will chase the carrier.

Questions

Email supportbrightwell@gmail.com. More on our Contact Us page.